Help Center

TG778 Frequently Asked Questions

Everything you need to know about your TG778 account, games, deposits, withdrawals, bonuses, and more — answered clearly and in plain English for Filipino players.

Account Questions

Creating a TG778 account is quick and straightforward. Click the Register button, fill in your name, email address, mobile number, and preferred password. You'll receive a verification code via SMS or email — enter it to confirm your account. The whole process takes under five minutes. Make sure you're 21 years old or above, as TG778 strictly enforces the age requirement for all Filipino players.

No. TG778 allows only one account per person. Duplicate accounts are against our Terms & Conditions and will result in the suspension of all associated accounts and forfeiture of any balances or bonuses. If you've forgotten your login details, use the password reset option on the Login page instead of creating a new account.

Go to the Login page and click "Forgot Password." Enter the email address or mobile number linked to your TG778 account. You'll receive a reset link or OTP within a few minutes. Follow the instructions to set a new password. If you don't receive the reset message, check your spam folder or contact TG778 support.

TG778 may ask you to verify your identity before processing withdrawals or if unusual activity is detected. Accepted documents include a valid Philippine government-issued ID such as a PhilSys National ID, passport, driver's license, SSS ID, UMID, or PRC ID. You may also be asked to provide proof of address (a utility bill or bank statement dated within the last three months). Verification is a standard security measure to protect your account.

You can update most account details — including your mobile number, email address, and preferred language — from the Account Settings section after logging in. Note that your registered full name cannot be changed after verification, as it must match your government-issued ID. If you need to correct a name error, contact TG778 customer support with supporting documents.

TG778 is accessible to players across the Philippines — from Metro Manila (Makati, Quezon City, Pasig) to Cebu, Davao, Iloilo, and beyond. As long as you have a stable internet connection and meet the 21+ age requirement, you can register and play from anywhere in the country. The TG778 app is optimized for both strong WiFi and mobile data connections, so even players in provincial areas can enjoy smooth gameplay.
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Account Security

Always use a strong, unique password for your TG778 account. Enable two-factor authentication for an extra layer of protection.

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Use the TG778 App

Manage your account, check balances, and play games on the go. Download the TG778 app for Android and iOS.

Deposit Questions

TG778 supports a wide range of payment methods popular with Filipino players. These include GCash, PayMaya (Maya), BPI online banking, BDO online banking, Metrobank, UnionBank, and over-the-counter options at selected payment centers. All transactions are processed securely and funds are credited to your TG778 account in real time for most methods.

The minimum deposit on TG778 starts at ₱100 for most payment methods including GCash and PayMaya. This low entry point makes TG778 accessible to casual players who want to try the games without committing a large amount upfront. Some payment channels may have slightly different minimums — check the deposit page in your account for the exact limits per method.

Deposits via GCash and PayMaya are credited to your TG778 account almost instantly — usually within seconds. Online banking transfers (BPI, BDO, Metrobank) typically take 1–5 minutes. Over-the-counter deposits may take up to 30 minutes to reflect. If your deposit hasn't appeared after the expected time, check your transaction history and contact TG778 support with your reference number.

TG778 does not charge any fees on deposits. However, your payment provider (e.g., GCash or your bank) may apply their own transaction fees depending on your account type and the amount transferred. Always check with your payment provider for their applicable charges before initiating a deposit.

Yes. TG778 allows you to set daily, weekly, or monthly deposit limits directly from your account settings. This is one of our responsible gaming tools designed to help you stay in control of your spending. Once a limit is set, it takes effect immediately. You can lower your limit at any time, but increasing it requires a mandatory cooling-off period to prevent impulsive decisions.
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Accepted Methods

GCash · PayMaya · BPI · BDO · Metrobank · UnionBank · Over-the-counter

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Instant GCash Deposits

GCash deposits reflect in your TG778 account within seconds — the fastest way to fund your play.

Withdrawal Questions

Log in to your TG778 account and navigate to the Withdrawal section. Select your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Make sure your account is fully verified before submitting a withdrawal — unverified accounts may experience delays or have requests held pending ID confirmation.

Most TG778 withdrawals to GCash and PayMaya are processed within 1–3 hours during business hours. Bank transfers to BPI, BDO, and Metrobank typically take 1–3 business days depending on the bank's processing schedule. Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. You'll receive a notification once your withdrawal has been processed.

The minimum withdrawal amount on TG778 is ₱200. This applies to all withdrawal methods including GCash, PayMaya, and bank transfers. There is no maximum withdrawal limit for standard accounts, though very large withdrawals may require additional verification steps as part of our security and compliance procedures.

Common reasons for a rejected withdrawal include: incomplete account verification, active bonus wagering requirements that haven't been met, mismatched account details (the withdrawal account name must match your registered TG778 name), or a pending security review. Check your account notifications for the specific reason. If you're unsure, contact TG778 support for clarification.

For regular deposits without a bonus, there is no wagering requirement — you can withdraw your balance at any time. However, if you've claimed a TG778 bonus or promotion, the associated wagering requirements must be completed before the bonus funds (and any winnings derived from them) can be withdrawn. Always read the bonus terms on the Offers page before claiming a promotion.
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Fast Payouts

GCash and PayMaya withdrawals are typically processed within 1–3 hours on business days.

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Verify First

Complete your account verification early to avoid delays when you're ready to withdraw your winnings.

Games Questions

TG778 offers a diverse game library covering six main categories: Live Casino (baccarat, roulette, blackjack, Sic Bo), Slots (classic, video, megaways, jackpot), Fishing Games (including Dragon Fishing 2), Sports Betting (PBA, NBA, UFC, boxing, sabong), Table Games (RNG poker, baccarat), and TG778 Originals (Monster Plinko, Tower, Cocktail Nights, Badminton). Visit the Game page for the full catalog.

Yes. All TG778 games use certified Random Number Generators (RNG) to ensure fair and unpredictable outcomes. Our games are sourced from reputable providers and undergo regular audits. Live casino games are streamed in real time with professional dealers, making manipulation impossible. TG778 is committed to transparent, fair gaming for all Filipino players.

Absolutely. All TG778 games are fully optimized for mobile play on both Android and iOS devices. You can play directly through your mobile browser or download the dedicated TG778 app for a smoother, faster experience. The app is lightweight, loads quickly even on mobile data, and supports touch controls for all game types including fishing games and live casino tables.

Dragon Fishing 2 is one of TG778's most popular fishing games. You aim and shoot at sea creatures swimming across the screen — each creature has a different point value and multiplier. Special boss rounds feature giant sea monsters with massive payout multipliers. The game supports multiple players simultaneously and includes special weapons for chain explosions. Visit the Dragon Fishing 2 page to learn more and start playing.

Monster Plinko is a TG778 original game based on the classic peg-board concept. You drop a ball from the top of the board and watch it bounce through pegs until it lands in a multiplier slot at the bottom. Monster-themed multipliers and special event rounds make each drop unpredictable and exciting. It's one of the easiest TG778 games to pick up — no strategy required, just drop and win. Check out the Monster Plinko page for full details.
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200+ Games

Live casino, slots, fishing, sports, table games, and TG778 originals — all in one platform.

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Updated Monthly

New games are added to TG778 every month. There's always something fresh to explore.

Bonus & Offers Questions

TG778 offers a welcome bonus for new players on their first deposit. The exact bonus amount and terms are updated regularly — visit the Offers page for the current welcome bonus details. To claim it, simply register a new account, make your qualifying first deposit, and the bonus will be credited automatically. Make sure to read the wagering requirements before claiming.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw the bonus or any winnings from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before withdrawing. Different games may contribute differently to wagering — slots typically contribute 100%, while live casino games may contribute less. Always check the specific terms on the Offers page.

Yes. TG778 regularly runs promotions for existing players including reload bonuses, cashback offers, free spins on selected slots, and special event promotions tied to major Philippine holidays and sporting events like PBA playoffs and boxing matches. Check the Offers page frequently or enable notifications in your TG778 account to stay updated on the latest deals.

In most cases, you can forfeit an active bonus from your account settings if you decide you no longer want it. However, forfeiting a bonus will also remove any bonus-derived winnings. Once a bonus has been fully wagered and converted to real money, it cannot be reversed. If you're unsure whether to claim a bonus, read the full terms on the Offers page first.
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Current Offers

See all active TG778 promotions and bonuses on the Offers page.

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Read the Terms

Always check wagering requirements and expiry dates before claiming any TG778 bonus.

Responsible Gaming Questions

You must be at least 21 years old to register and play on TG778. This is in line with Philippine regulations governing online gambling and casino-style gaming. TG778 strictly enforces this age requirement and may request proof of age during account verification. If we discover that a player is under 21, the account will be immediately suspended and any funds returned in accordance with our policies.

TG778 provides several self-management tools accessible from your account settings. You can set daily, weekly, or monthly deposit limits, session time limits, and loss limits. These tools are designed to help you stay in control and enjoy gaming responsibly. Lowering a limit takes effect immediately, while increasing a limit requires a mandatory cooling-off period. Visit our Responsible Gaming page for full details on all available tools.

Self-exclusion is a tool that allows you to voluntarily block yourself from accessing your TG778 account for a set period — ranging from 30 days to permanent exclusion. During a self-exclusion period, you will not be able to log in, deposit, or receive any promotional communications from TG778. To apply self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact TG778 support directly. We take self-exclusion requests seriously and process them promptly. For additional support, PAGCOR also provides responsible gaming resources for Filipino players.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, please reach out for help immediately. TG778 encourages players to use our self-exclusion and limit-setting tools as a first step. You can also contact TG778 support to have your account temporarily suspended. For professional support, PAGCOR's responsible gaming program and local mental health organizations in the Philippines can provide confidential assistance. Remember: gambling should always be entertainment, not a way to earn income or escape problems. Read more on our Responsible Gaming page.

TG778 uses multiple layers of protection to prevent underage gambling. During registration, players must confirm they are 21 or older. Our verification process requires government-issued ID that confirms date of birth. Suspicious accounts flagged as potentially underage are reviewed and suspended pending verification. We also encourage parents and guardians to use parental control software to restrict access to gambling sites on shared devices. TG778 takes its responsibility to protect minors very seriously.
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21+ Only

TG778 strictly enforces the 21+ age requirement in line with Philippine gambling regulations.

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We're Here to Help

If gambling stops being fun, use our self-exclusion tools or visit our Responsible Gaming page.

Why Filipino Players Choose TG778

From fast GCash payouts to a massive game library, here's what makes TG778 the go-to platform for online gaming in the Philippines.

Instant GCash Deposits

Fund your TG778 account in seconds using GCash or PayMaya — the most popular e-wallets in the Philippines. No waiting, no hassle.

200+ Games to Explore

Live casino, slots, fishing games, sports betting, and TG778 originals — there's always something new to play on the platform.

Mobile-First Experience

The TG778 app is built for Filipino players on the go. Smooth performance on Android and iOS, even on mobile data connections.

Regular Bonuses & Promos

Welcome bonuses, reload offers, cashback deals, and event-based promotions tied to PBA, boxing, and Philippine holidays.

Safe & Responsible Gaming

Deposit limits, session timers, and self-exclusion tools give you full control over your TG778 gaming experience.

24/7 Customer Support

TG778's support team is available around the clock to help with account issues, payment queries, and game questions in English and Filipino.

Ready to Play?

Still Have Questions? We've Got You.

If you didn't find the answer you were looking for, our TG778 support team is available 24/7. Or jump straight in — create your free account and start exploring everything TG778 has to offer. Must be 21 years or older to register.

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